Safety, Trust & Transparency
Your Well-Being Matters Most
Whimble’s founding team has been composed of care recipients and family caregivers, so we deeply understand the importance of trust, safety, and dignity in the client-attendant relationship.
Where We Currently Operate
Whimble currently serves clients across Ottawa and the Greater Toronto Area.
Customer Service Hours of Operation
Monday to Sunday
7:00 a.m. – 11:00 p.m.
Not in our service area yet? Join our waiting list and let us know where you’d like to see Whimble launch next.
How We Welcome New Clients
Every new client completes a simple onboarding process designed to ensure safety, compatibility, and quality care.
Client Intake Form
Helps us understand your routines, preferences, and support needs.
Home Visit
Meet the client in person.
Review access procedures.
Verify equipment functionality.
Better understand ongoing care requirements.
How We Screen Attendants
Every Whimble attendant completes a comprehensive screening process before joining our platform.
Requirements
Clean Vulnerable Sector Check (completed within the previous 6 months)
Valid CPR and First Aid Certification
Appropriate Liability Insurance
Proof of COVID-19 Vaccination (min. 3 doses)
Tuberculosis test results
Assessment Process
Virtual interview to review skills and experience
Minimum of two professional references
In-person meeting to assess professionalism and suitability
Service Expectations
Prompt Communication
After submitting a request, our customer service team is available between 7 am and 11 pm Eastern to provide status updates.
Responsible Use
Whimble is not a medical provider and does not offer emergency services.
If you are experiencing a life-threatening emergency or dangerous situation, please call 911 immediately.
Pricing & Payments
New Client Onboarding
A one-time onboarding fee of $99 + tax is charged when booking your home visit. Upon successful completion of onboarding, this amount is returned to you as a service credit (valid for 30 days) that can be applied toward future Whimble services.
One-on-One Support
$39/hour+HST
1-hour minimum booking
Event & Business Services
Need on-site attendant support for an event? Contact us for a customized quote tailored to your event’s accessibility needs.
Secure Payments
Payments are processed securely through Stripe following completion of services.
Accessibility Support for Events
Assisted by Whimble
Whimble partners with event organizers to create more accessible and inclusive experiences. Our on-site attendants can provide support throughout an event, helping attendees navigate their day with greater comfort and confidence. Whether it’s assistance with meals, mobility, personal care needs, or accessing facilities, we’re committed to helping everyone enjoy the experience with dignity and peace of mind. Contact us to learn how Whimble can support accessibility at your next event.
Feedback & Suggestions
We’re always looking for ways to improve. If the service you need isn’t listed, or if you have suggestions for future offerings or event support, we’d love to hear from you (hello@whimble.ca or 1-855-542-6082). Your feedback helps us build a more accessible and inclusive community for everyone. Thank you for being part of the Whimble community.