Navigating Ontario's developmental services system can feel overwhelming, especially when you're trying to understand what supports are available, where to begin, or who to ask for help.

In this webinar, Whimble founder Emma Brown sits down with Crystal Betton-Janes, Adult Case Manager at Service Coordination Support (SCS) in Ottawa, for a practical conversation about navigating Ontario's developmental services system with greater confidence. Drawing on 15 years of experience supporting adults with intellectual disabilities, mental health needs, and complex behavioural challenges, Crystal shares practical guidance to help individuals, families, and caregivers better understand the services, funding, and community resources available throughout Ontario.

In this webinar, you'll learn:

• The most common challenges individuals and families face when navigating developmental services

• How Passport funding works and the misconceptions many people have about the program

• Practical strategies for navigating waitlists and accessing available supports

• Supports that may be available beyond Passport funding, including housing, employment, respite, ODSP, and community programs

• How Service Coordination Support (SCS) helps individuals and families navigate available services

• Tips for becoming a stronger advocate while navigating Ontario's developmental services system

• Where to begin if you're feeling overwhelmed or unsure of your next steps

Whether you're accessing services yourself, supporting a loved one, working as a caregiver, or simply looking to better understand Ontario's developmental services system, this conversation offers practical advice, trusted guidance, and reassurance that you don't have to navigate it alone.

💜 About Crystal Betton-Janes

Crystal Betton-Janes is an Adult Case Manager at Service Coordination Support (SCS) in Ottawa. For the past 15 years, she has supported adults with intellectual disabilities, mental health needs, and complex behavioural challenges, helping individuals and families navigate Ontario's developmental services system and connect with the supports they need. Her passion for disability advocacy began long before her professional career through volunteering with Best Buddies, coaching Special Olympics, and teaching Special Education.

Learn more about Service Coordination Support:

🌐 https://scsonline.ca About Whimble Whimble is making care more accessible through flexible, on-demand attendant care that helps people live with greater independence, dignity, and choice.

Learn more about Whimble:

🌐 https://www.whimble.ca