There are a few ways to connect with Whimble at an event:

• On‑site: Look for the Whimble table or signage and speak with a team member. Whimble attendants wear white-shirts with the Whimble logo and ‘Personal Care Attendant’ written across the back.

• Ahead of time: Some events may share a booking link or instructions prior to the event.

• During the event: If support needs change, Whimble staff can help explore options in real time.

We do our best to be flexible, responsive, and respectful of your autonomy.

Whimble attendants are:

• Trained in disability‑related support

• Independently contracted and vetted

• Focused on dignity, consent, and person‑directed care

• There to support you, not rush or make assumptions

You are always encouraged to communicate your preferences, boundaries, and needs.

Before onboarding, every caregiver candidate is required to provide a recent Vulnerable Sector Check, 2 professional references, proof of valid CPR/First Aid training, and proof of valid professional liability insurance as an independent contractor. All candidates must also undergo a live interview process to review their skills and qualifications and ensure they are familiar with client-directed care.

Before new clients are able to start using our beta service to request assistance, we:

1) set up a virtual interview to learn more about their needs and routines; and,

2) conduct a home visit to verify access procedures to the home, confirm necessary equipment is in good working order, etc.

We do not provide emergency medical assistance — if someone is facing a life threatening emergency (or otherwise dangerous situation), please call 911.

We work with the event organizers to ensure the Whimble attendants are stationed in a visible location for the maximum number of attendees. All attendants wear white t-shirts with large Whimble logos. And for very large events happening in multiple spaces, we can provide a 1-800 phone number for guests to call and request service at a specific location.

Whimble currently supports individuals and events across the National Capital Region (Ottawa) and the Greater Toronto Area. 

We love feedback! If you have any questions or concerns during the event, please speak with a Whimble representative. You can also call our 1-855-542-6082 phone number from 7AM - 11PM daily, or email hello@whimble.ca

Larger events will also have a feedback survey available for you to complete via a QR code.